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Full breakdown grouped by category. AI includes all Pro features plus exclusive AI, routing, failover, and enterprise tools.
| Category / Feature | Pro Edition | AI Edition |
|---|---|---|
| PBX & Core Telephony | ||
| Unlimited Extensions & Users | Yes | Yes |
| Unlimited Concurrent Calls (within SC limit) | Yes | Yes |
| Mobile, Desktop & Web Clients | Yes | Yes |
| Voicemail & Voicemail-to-Email | Yes | Yes |
| Call Forwarding, Transfer, Hold, Park | Yes | Yes |
| Auto Attendant / IVR | Yes | Yes |
| Conference Calls (Internal) | Yes | Yes |
| Call Recording (Server-side) | Yes | Yes |
| Call Handling & Queues | ||
| Call Queues | Yes | Yes |
| Queue Wallboards & Real-time Stats | Yes | Yes |
| Barge / Listen / Whisper | Yes | Yes |
| Skill-Based Routing | No | Yes |
| Agent Status & Availability Management | Basic | Advanced |
| Video Conferencing | ||
| Max Participants per Meeting | Up to 100 | Up to 250+ |
| Screen Sharing, Whiteboard, Polls | Yes | Yes |
| Meeting Recording | Yes | Yes |
| Live Chat & Messaging | ||
| Live Website Chat Widget | Yes | Yes |
| Facebook Messenger Integration | Yes | Yes |
| SMS/MMS Business Texting | Yes | Yes |
| WhatsApp Business Integration | Yes | Yes |
| Call Center & Agent Tools | ||
| Call Center Queues & Routing | Yes | Yes |
| Real-time Wallboards | Yes | Yes |
| Supervisor Tools (Barge/Whisper) | Yes | Yes |
| Advanced Agent Scripting & Routing | No | Yes |
| Reports & Analytics | ||
| Call Detail Records (CDR) & Reports | Yes | Yes |
| Advanced Custom Reports | Partial | Yes |
| Grafana / External Analytics Support | No | Yes |
| AI Features | ||
| AI Call Transcription | No | Yes |
| AI Call Summary & Assist | No | Yes |
| AI Voicemail Transcription | No | Yes |
| Integrations & Productivity | ||
| Microsoft 365 / Teams Status Sync | Yes | Yes |
| CRM Integrations (Salesforce, HubSpot, etc.) | Yes | Yes |
| Google Workspace / Calendar Sync | Yes | Yes |
| Enterprise & Advanced Extras | ||
| Hotel PBX Module (Self-managed) | No | Yes |
| Custom IP Phone Branding / Logos | No | Yes |
| Advanced Security & Compliance Tools | Standard | Enhanced |
| High Availability / Failover (Advanced) | Partial | Full |
Based on current 3CX Pro and AI editions (2026). AI unlocks all Pro features plus AI, advanced routing, failover, hotel module, custom branding, and more. Some limits (e.g., participants, AI usage) may apply per fair use policy — contact for exact details or quotes.
Get Full Quote| Simultaneous Calls | Max Users/Ext | Basic | Pro Edition | AI Edition | Hosted by 3CX |
|---|---|---|---|---|---|
| 8 | 40 | $300/year | $395/year | $870/year | $295/year |
| 16 | 80 | $895/year | $1,090/year | $1,390/year | $295/year |
| 24 | 120 | $1,820/year | $2,090/year | $2,490/year | $995/year |
| 32 | 192 | $2,010/year | $2,345/year | $2,790/year | $995/year |
| 48 | 288 | $2,495/year | $2,990/year | $3,490/year | $995/year |
| 64 | 384 | $3,520/year | $4,190/year | $4,730/year | $1,495/year |
No monthly options. Quotes for >64 SC or self-hosted on request. Self-hosted is cheaper (license only, no hosting fee) – simple to set up yourself or we can handle installation, firewall config, and migration for you. Taxes extra. 2 through 5 year plans available! Prices subject to change — contact for current quote.
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