Xima Chronicall Contact Center

Advanced call recording, analytics, routing & omnichannel support
Authorized partner – contact us for your PBX compatibility

Overview & Benefits
Cloud vs On-Premises
Features
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Why Chronicall?

Chronicall is an AI-powered contact center solution for superior customer experience and agent efficiency. It unifies voice, SMS, email, chat & social in one platform — with deep analytics, real-time insights, and seamless phone system integration.

  • Proven to boost service levels (e.g., 50–90%), cut wait times & abandonment
  • Skills-based routing, queue callbacks, IVR with natural language
  • Omnichannel + cradle-to-grave visibility for every interaction
  • Works with 3CX and Avaya systems (contact for compatibility with your PBX)
  • Local MN setup/support from ZEGIT — we handle installation & training
Chronicall Supervisor View & Realtime Wallboards

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Cloud vs On-Premises Options

Cloud Contact Center

  • No hardware — automatic upgrades, high reliability & scalability
  • AI-driven routing, analytics & automation
  • Multi-channel (voice, chat, SMS, email, social)
  • Cost-effective for growing teams

On-Premises Solutions

  • Full data ownership & security (behind your firewall)
  • Stable costs after initial setup — ideal for regulated industries (HIPAA, PCI, GDPR)
  • Deep CRM/back-office integration & cradle-to-grave tracking
  • Superior performance/continuity with local processing

We can advise on the best fit for your setup — or handle deployment either way.

Discuss Your Needs

Core Features

  • Skills-Based Routing & Queue Callback: Match callers to best agents; reduce wait with callbacks
  • Omnichannel & Connected Communications: Voice, chat, SMS, email, social — unified history
  • Advanced Reporting & Analytics: Real-time wallboards, cradle-to-grave, custom reports, scorecards
  • Call Recording & Quality Management: Server-side recording, evaluations, speech analytics
  • Team Management: Workforce optimization, scheduling, performance tracking
  • AI & Automation: Transcription, summaries, proactive assist (cloud)
  • Integrations: CRM (Salesforce, HubSpot, Zendesk), Microsoft 365, EHR/EMR
Chronicall Cradle to Grave Call Detail View Chronicall My Reports & Cradle to Grave List

Contact us to see how Chronicall pairs with your existing phone system — we provide setup, training & ongoing support.

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Request a Free Demo or Quote

See Chronicall in action for your business — no obligation. We'll tailor to your phone system & needs.

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Response in 24–48 hours — let's optimize your contact center.